FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. Headphones must be unused, in original packaging, with all accessories and tags intact. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your headphones wireless or wired?
We offer both wireless (Bluetooth) and wired headphones. Each product page clearly states the connectivity type.
6. Do your headphones have noise cancellation?
Yes. Many models feature Active Noise Cancellation (ANC). Please check the product description for specific features.
7. How long is the battery life?
Battery life varies by model. Most wireless earbuds offer 5–10 hours per charge (with case providing 20–40 hours total), while over-ear headphones can last 20–50+ hours. Exact specifications are listed on each product page.
8. Are the headphones compatible with iPhone and Android?
Yes. All our Bluetooth headphones are compatible with iOS, Android, Windows, and most Bluetooth-enabled devices.
9. Do they have a built-in microphone?
Yes. Most models include a built-in microphone for calls, voice commands, and gaming. Call quality is clearly mentioned on each product page.
10. Are your headphones suitable for sports/gym use?
Yes. We offer sweat-resistant and IPX-rated earbuds designed for workouts and running.
11. How do I pair the headphones?
Pairing is simple. Most models enter pairing mode automatically when turned on for the first time. Detailed instructions are included in the package.
12. How do I clean my headphones?
Wipe the exterior with a soft, slightly damp cloth. For ear tips, remove and wash with mild soap and water (if silicone). Do not submerge the main unit in water. Avoid harsh chemicals.
13. Do you ship internationally?
Currently, we only ship within the United States.
14. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track it in your account under “Order History”.
15. What if my headphones arrive damaged or defective?
Please contact us within 48 hours with clear photos or videos. We will arrange a replacement or full refund as quickly as possible.